Researching the cotton industry to find the product worth building

We turned a known industry problem into a product worth building
Finding the opportunity worth pursuing
Over 18 months, we ran a multiphase research and strategy programme across the cotton industry, mapping its systems, processes and people. The research surfaced a high-value need underneath the fragmentation, and that need became Croperation. The work produced:
- An industry discovery project covering cotton production end to end
- A clear, evidenced view of where digitisation would create the most value
- Croperation, identified as the opportunity worth building


Deciding what had to be true
A CTRM platform sits between contracts, money and physical goods, so mistakes lead to disputes. Working with the cotton industry, we defined what the platform had to get right before anyone could trust it:
- How inventory is represented as it changes hands
- How contracts connect to invoices
- How bales are tracked from production through to export
- What traceability needs to prove
- What the first release had to cover
The people who would use Croperation helped define what it had to handle.
Building a production-grade platform from the start
With the requirements defined, we built Croperation as a cloud-based platform that gives merchants and traders one place to manage and track their commodities. It covers inventory and logistics from production to export, creates invoices automatically from purchase contracts and shows profit and loss as trades happen.
Research, strategy, design, engineering, data and testing were delivered by one team, so the insight from the research carried straight through to working software.
From an Australian cotton problem to a global platform

Find the right problem to solve before you build
Talk to Upgrowth about research and strategy for your product.
More from our Croperation partnership
Creating a trusted view of physical inventory. Operations and warehouse teams can receive, store and allocate stock, with a clear record of who changed a record and why.
Turning the research into a working platform. We designed the experience and the design system, set the solution architecture, and built the product with Croperation, then kept adding capability as the business grew.
Refreshing Croperation's brand to cater to the wider agricultural industry that it serves.
